How We Measure Program Effectiveness
We believe that a successful program creates real change—not just in knowledge, but in behavior and business results. That’s why we assess impact at multiple levels and key moments throughout the learning journey:
1. Self-awareness (Before and After Each Sprint)
Participant feedback on their perceived level of knowledge and skills before and after each sprint.
2. Participant Reaction (After Each Sprint)
Feedback on how participants perceived the sprint and its value
- CSAT (Customer Satisfaction Score)
- NPS (Net Promoter Score)
3. On-the-Job Application (After Each Masterplan)
Self-assessment of behavioral changes following the use of the tools provided.
4. Impact on the Team (At the End of the Program)
360° feedback from peers, managers, and direct reports to evaluate how individual growth affects team dynamics
How We Measure Program Effectiveness
We believe that a successful program creates real change—not just in knowledge, but in behavior and business results. That’s why we assess impact at multiple levels and key moments throughout the learning journey:
1. Self-awareness (Before and After Each Sprint)
Participant feedback on their perceived level of knowledge and skills before and after each sprint.
2. Participant Reaction (After Each Sprint)
Feedback on how participants perceived the sprint and its value
- CSAT (Customer Satisfaction Score)
- NPS (Net Promoter Score)
3. On-the-Job Application (After Each Masterplan)
Self-assessment of behavioral changes following the use of the tools provided.
4. Impact on the Team (At the End of the Program)
360° feedback from peers, managers, and direct reports to evaluate how individual growth affects team dynamics
How We Measure Program Effectiveness
We believe that a successful program creates real change—not just in knowledge, but in behavior and business results. That’s why we assess impact at multiple levels and key moments throughout the learning journey:
1. Self-awareness (Before and After Each Sprint)
Participant feedback on their perceived level of knowledge and skills before and after each sprint.
2. Participant Reaction (After Each Sprint)
Feedback on how participants perceived the sprint and its value
- CSAT (Customer Satisfaction Score)
- NPS (Net Promoter Score)
3. On-the-Job Application (After Each Masterplan)
Self-assessment of behavioral changes following the use of the tools provided.
4. Impact on the Team (At the End of the Program)
360° feedback from peers, managers, and direct reports to evaluate how individual growth affects team dynamics
